Regulations

Regulations

  1. PRELIMINARY PROVISIONS

  2. This Regulation constitutes a contractual template concerning reservations and defines the rights and obligations of the Facility and the Client.

  3. A condition for making a reservation is completing the form, reading and accepting the provisions of the Regulation, and making the payment.

  4. The Client voluntarily makes the reservation. The Facility does not charge a reservation fee.

  5. The Regulation applies to reservations made from 1 July 2025.

  6. The following terms used in the Regulation shall have the meaning assigned according to the definitions below:

    1. Client – a natural person who is at least 18 years old and has full legal capacity (consumer), or, in the case of a reservation made for a company, a person who, in connection with their professional activity or service provided for a legal entity or an organizational unit without legal personality but with legal capacity granted by law, makes the reservation on its behalf and for its benefit (non-consumer);

    2. Facility – St. Christina, Świeradów Zdrój, owned by:
      Lukmed Sp. z o.o., ul. Sienkiewicza 21, 59-850 Świeradów Zdrój
      NIP 6131556221, KRS 0000345675, REGON 021153552

    3. Online Payments – online payment methods made available to the Client by the Facility during the reservation process.

    4. Regulation – this Regulation.

  7. TECHNICAL REQUIREMENTS

  8. To make a reservation, an Internet connection and an e-mail account are required, to which a confirmation message will be sent (in case of completing the reservation process) or an e-mail regarding an interrupted reservation (if the process is not completed).

  9. For assistance or answers to any questions, please contact the Facility directly.

  10. RESERVATION

  11. MOMENT OF CONCLUSION OF THE RESERVATION: The reservation is considered made at the moment the Facility accepts the reservation request – by sending an e-mail to the Client confirming the reservation. If no confirmation e-mail is received, please check the SPAM folder or contact the Facility.

  12. RESERVATION MODIFICATION: Modification by the Client includes the following steps:

    1. the message sent to the Client will contain a link enabling modification,

    2. selecting this option will launch the reservation management system in a web browser. In the reservation management system, depending on the conditions of the booked offer, cancellation and/or modification of the reservation may be available,

    3. after sending a modification request, depending on the offer configuration, it will be accepted automatically or sent to the Facility for status confirmation. Please remember that until the Facility contacts the Client and confirms the modification, it is not completed.

  13. RESERVATION REFUSAL: The Facility reserves the right to refuse a reservation if no rooms are available. In such a case, the Client will automatically receive an e-mail notification to the address provided during the reservation process.

  14. CANCELLATION OF THE RESERVATION: Cancellation by the Client includes the following steps:

    1. selecting the “Modify” option in the reservation confirmation message sent to the Client,

    2. choosing this option will launch the reservation management system in a web browser. In the reservation management system, select the “Cancel” option and describe the reason for cancellation,

    3. after the cancellation is completed, the Client will receive an e-mail confirmation to the address provided during the reservation process. In case of a free-of-charge cancellation and if payment has already been made, the amount will be refunded to the account from which the reservation payment was made. Please remember that receiving the cancellation confirmation is equivalent to the cancellation being completed. If no confirmation is received, please check the SPAM folder and contact the Facility.

    4. A reservation may be cancelled no later than 24 hours before arrival at the hotel. This does not apply to NON-REFUNDABLE offers, which cannot be cancelled.

  15. RESERVATION NOTES: Notes entered in the form are not binding on the Facility. The Facility does not guarantee their fulfilment. The Facility reserves the right to contact the Client by e-mail or phone to discuss them and to inform about potential fees (both in advance and on the day of arrival) if fulfilling the notes/requests requires extra charges. Their execution requires acceptance by both the Facility and the Client.

  16. ADD-ONS: Add-ons selected during the reservation are binding for the Facility. If they must be delivered to the room, delivery will take place no later than upon the Client’s arrival, unless the Client and the Facility agree otherwise. For personalized add-ons, please contact the Facility in advance to check the possibility of customization (e.g., flower types, colors, etc.).

  17. PAYMENT: The Client may pay for the reservation via Online Payments. Placing an order entails the obligation to pay.

  18. STAY AT THE HOTEL

  19. Conditions of stay are defined in a separate Facility regulation.

  20. Reservation conditions apply directly and take precedence in case of any inconsistency with the Facility’s general regulations.

  21. Reservation conditions are sent via e-mail together with the reservation confirmation.

  22. RIGHTS AND OBLIGATIONS

  23. The Client agrees to comply with all Facility rules, including but not limited to the Facility’s regulations, timely payment of all charges, and observing all guidelines, rules, and restrictions, especially those imposed by law or by competent authorities applicable at the Facility.

  24. The Client is obliged to provide true data, including personal data, which they are authorized to use.

  25. The Client agrees not to undertake any actions contrary to applicable law or good practices.

  26. The Facility undertakes to fulfil the terms of the reservation made.

  27. The Facility reserves the right to block the Client’s e-mail address if the Client violates the Regulation or legal provisions.

  28. LIABILITY

  29. The Client bears sole responsibility for choosing the reservation and its suitability for their needs and those of persons for whom they are making the reservation.

  30. The Client is responsible for their own actions and omissions, including providing incorrect information or failing to comply with the Regulation.

  31. The Facility and the provider of the reservation engine on the website are not liable for interruption of the reservation process at the form-completion stage or for shopping-cart abandonment (incomplete reservation). The Client must restart the reservation process.

  32. Departure prior to the reserved check-out date does not affect the price and results in charges consistent with the reservation conditions.

  33. The Facility and the provider of the reservation engine on the website are not liable for:

    1. incorrectly entered data by the Client,

    2. lack of Internet access or limitations in availability,

    3. limitations or malfunction of the Client’s software or devices used for making the reservation,

    4. damages or lost benefits suffered by the Client as a result of actions or omissions of third parties beyond the Facility’s control,

    5. damages or lost benefits suffered by the Client as a result of force majeure,

    6. payments made through Online Payments.

  34. The exclusions or limitations of liability provided in the Regulation do not apply where exclusion or limitation is not permitted under mandatory legal provisions, in particular they do not apply to damages caused intentionally.

  35. Any claims become time-barred in accordance with applicable laws.

  36. COMPLAINTS

  37. The Client has the right to submit a complaint and have it processed by the Facility within the statutory period of 14 days from receipt. Complaints should be submitted in writing or electronically to the Facility’s address. A complaint should include the following Client data: first name, surname, address, e-mail address provided during reservation, and a description of the issue.

  38. Immediately after reviewing the complaint, the Facility will provide the Client with a decision. The response will be sent in the same form in which the complaint was submitted.

  39. PERSONAL DATA AND PRIVACY

  40. The rules for processing personal data and privacy protection are defined in the Privacy Policy on the Facility’s website.

  41. FINAL PROVISIONS

  42. The Facility may amend the Regulation, and amendments become effective upon publication in the reservation engine on the website; however, Clients who have already made reservations are bound by the version of the Regulation applicable on the date of its acceptance.

  43. In case any individual observes a violation of the law, they are obliged to contact the Facility.

  44. For matters not regulated in the Regulation, appropriate provisions of Polish law and/or provisions applicable to the consumer’s place of residence shall apply.

  45. If any provision of the Regulation is amended or invalidated by a final court judgment, the remaining provisions remain in force. The Facility declares readiness to resolve disputes amicably, including pursuing claims through out-of-court ADR procedures. In such cases, complaints may be submitted via: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=PL. The competent ADR entity depends on the consumer’s choice. A register of such entities in Poland, including contact details and website addresses, is available here: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. Any disputes between the Facility and a Client who initiated or made a reservation not as a consumer shall be resolved by the court with jurisdiction over the Facility’s registered office.

  46. The governing law is Polish law, and the basis for interpretation is the Regulation in Polish.